Privacy Policy

Your privacy is important to Spiritual Phoenix Studios.  Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and on how to contact us and supervisory authorities in the event you have a complaint.

  1. Who We Are

Spiritual Phoenix Studios Inc. (doing business as Spiritual Phoenix Studios, https://spiritualphoenixstudios.com or “the Site”) collects, uses, and is responsible for certain personal information about you.

   2. Children’s Online Privacy Protection Act

This website and any products and services offered herein are not intended for persons under the age of 18. Spiritual Phoenix Studios does not knowingly collect information from anyone under 18 years of age. Spiritual Phoenix Studios prohibits children under the age of 18 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Spiritual Phoenix Studios will not knowingly collect personally identifiable information from children under 18. If Spiritual Phoenix Studios learns it has any information or content from anyone under the age of 18, it will delete that information.

   3. The Personal Information We Collect And Use

a. Information We Collect

Spiritual Phoenix Studios may collect, use, and is responsible for certain personal information that you provide when you voluntarily do any of the following:

(1) register on the Site, you may be asked to complete a registration form and provide personal information. You may also be asked to choose a user ID and password in order to take advantage of certain features on the Site or digital messaging services, such as newsletters or contests.  Your decision to register is voluntary and you will have the opportunity to decide whether or not to disclose information to us and what communications you would like to receive; however, please note that many products and services available on the Site require registration and if you elect not to provide such information, you will not be able to take advantage of those products and services;

(2) provide details to join special mailing lists or databases if you’d like to receive information about, for example, certain products, we may collect your name, contact details, date of birth, and information about your shopping or product preferences;

(3) make a purchase online or using an electronic device such as an iPad when you set up an online account, we will collect your name, contact details, order details, credit card details, address and we may also ask you to provide your date of birth and gender;

(4) provide information via social media pages such as providing your name or contact details via the Spiritual Phoenix Studios Facebook pages, or our Twitter or Instagram accounts or other social media sites or Apps;

(5) attend a Spiritual Phoenix Studios function or event, we will collect your name, contact details, and any dietary or accessibility requirements;

(6) enter a contest, in online or printed format, we may collect your name and contact details along with your merchandise, service preferences, and answers.  Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information to the Site.  Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation, or other related purposes (see the rules of each contest for details about how your personal information will be used, including postings to the Site);

(7) participate in surveys, you may have to register and we may request personally identifiable information from you in conjunction with the survey. Participation is voluntary, and you will have the opportunity to decide whether or not to disclose information to the Site;

(8) send us an inquiry or provide us with feedback through our online form or via email, we will collect your name, contact details, details of your inquiry or feedback, and information about our response.

(9) engage with or purchase products from third parties who deal with us, such as our Affiliates, or through third parties; and

(10) carry out assessment and analysis (for example market, customer, and product analysis) to enable us to review, develop and improve the products or services which we offer.

The information collected may include your name,  email, address, phone number, date of birth, gender, billing information, information about your shopping or product preferences, and/or dietary or accessibility requirements. You are not required to provide any personally identifiable information to merely access or visit this website.

Spiritual Phoenix Studios may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website performance, track user patterns, save information from your previous visits and customize your experience.  We will ask for your consent to allow us to use cookies.  Spiritual Phoenix Studios or its third-party vendors may collect non-personal information through the use of these technologies. Non-personal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized, and other similar information. Spiritual Phoenix Studios’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet.

If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal information for the purposes of those laws.

          b. How We Use Your Personal Information

Spiritual Phoenix Studios collects such information in order to send emails, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions, and improve website performance and customer service.

          c. Who We Share Your Personal Information With

Spiritual Phoenix Studios respects your privacy and will never sell, trade, or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.

In order for Spiritual Phoenix Studios to send emails, fulfill orders, deliver services and products, complete customer transactions, oversee contests and promotions, and improve website performance and customer service, we may, however, share your name,  email, address, phone number, date of birth, gender, billing information, IP address, website activity, information about your shopping or product preferences, and/or dietary or accessibility requirements with Amazon S3, Facebook, Instagram, MailerLite, Squarespace, Square, QuickBooks, Acuity, and others as necessary. Some of those third-party recipients are based outside the European Economic Area— for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA.

Spiritual Phoenix Studios may release personal information to enforce its Website Terms and Conditions of Use, other Terms, and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.

If you give Spiritual Phoenix Studios your permission, it may also use personal identification information for internal or external marketing and promotional purposes.

On occasion, Spiritual Phoenix Studios may collect personal identification information from you in connection with optional contests, special offers, or promotions. Spiritual Phoenix Studios will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion.

          d. Whether Information Has to Be Provided by You and Why

We do not require you to provide any personal data in order to visit our website. We will inform you when we collect it whether you are required to provide the information to us.

          e. How Long Your Personal Information Will Be Kept

We will hold all non-client personal data until you let us know you would like for us to delete it or unsubscribe from our marketing contacts, which you are free to do at any time.  We will hold all client and customer personal data in our files for seven years from the transaction date.

          f. Reasons We Can Collect and Use Your Personal Information

Spiritual Phoenix Studios collects and uses your personal information for the lawful bases listed in Section 3, paragraph a above.

Use And Transfer Of Your Information Out Of The EEA

This website is operated in the United States and third parties with whom we might share your personal information as explained above are located worldwide.  If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services, and/or providing your information, you consent to this transfer.

These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, see “How to contact us” below.  We will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Your Rights

If you want to unsubscribe from receiving emails from Spiritual Phoenix Studios, you may do so at any time. Each email from Spiritual Phoenix Studios includes instructions for unsubscribing from these email communications.

If you are covered by the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA), you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal information

  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address

  • Require us to correct any mistakes in your information which we hold

  • Require the erasure of personal information concerning you in certain situations

  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to a third party in certain situations

  • Object at any time to processing of personal information concerning you for direct marketing

  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • Object in certain other situations to our continued processing of your personal information

  • Otherwise, restrict our processing of your personal information in certain circumstances

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

Further information on each of those rights, including the circumstances in which they apply, can be found here:

1) GDPR – See the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

2) CCPA – See the Guidance from the California Attorney General, available at https://oag.ca.gov/privacy/ccpa

If you would like to exercise any of those rights, please:

  • Email, call or write to us

  • Provide us enough information to identify you

  • Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)

  • Provide us with the information to which your request relates

Spiritual Phoenix Studios will not discriminate against you if you withhold our right to use your personal data for marketing and consumer behavior research.

Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

Please note that any comments or information that you post on the website, including the Spiritual Phoenix Studios website and social media pages, become public and third parties may use your information. Spiritual Phoenix Studios is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

Links To Other Sites

You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third parties.  Any products or services reached through a third-party link are subject to separate privacy policies. Spiritual Phoenix Studios is not responsible for or liable for any content on or actions taken by such third-party websites.

How To Complain

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

Changes To This Privacy Notice

This policy is effective as of February 10th, 2021.  We may change, modify or update this Privacy Policy at any time and will notify you of any such changes by email or postal mail.

How To Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact Spiritual Phoenix Studios Inc., 

Email: staff@spiriutalphoenixstudios.com (GDPR in the subject); 

or 

Online: https://spiritualphoenixstudios.com/contact.  

The fastest response will be obtained by sending us an email.

Do You Need Extra Help?

If you would like this notice in another format (for example audio, large print, braille) please contact us (see “How to contact us” above).